Frequently Asked Questions

Before reaching out to support, please make sure that you have read our FAQ, as 90% of questions asked are already answered here.



General Questions

BitCompany.io started its online operation on 16th April, 2017.

Founded in 2017, BitCompany Limited (incorporation number: 10689440) has quickly established itself as a trusted cryptocurrency investment company, offering a comprehensive set of services for Bitcoin holders to make sound investments and safeguard their financial future. Based in London, BitCompany Limited has invested in a diversified staff of leading professionals across a broad spectrum of specialties, including engineering, advanced computational technology, and cryptocurrency mining techniques.

Thanks to our engineers, financial experts and marketing team, “BitCompany Limited” is a risk-free online investment platform that has already proven itself time and time again. We have a team of experienced cryptocurrency enthusiasts that makes cryptocurrency mining accessible to everyone. Through the years, we have built solid relationships with our partners all over the globe, which gives us the ability to perform lucrative Bitcoin cloud mining and provide earning opportunities to others.

In addition to Bitcoin mining, we are also engaged in Bitcoin market trading. We have managed to monetize the marketplace volatility, and thanks to our experienced and talented investors, we are able to offer a more comprehensive array of services to our clients. As a trusted provider of Bitcoin mining, we are continuously working to improve our services through automated payment processing and an enhanced infrastructure. To prevent unnecessary financial losses, BitCompany Limited only offers Bitcoin investments, and our track record to date has made us a preferred provider of investment potential for Bitcoins. If you’re looking to safeguard your financial future, BitCompany Limited is the ideal choice.

There is no restriction policy applied to membership when it comes to citizenship, geographical location our any other outside related factor. Any participant from any part of the world is welcome to join, to benefit from Bitcoin cloud mining services that we provide as well as use our other available services.

No, this is not allowed. An individual is not allowed to own more than one account with our company to prevent any internal affiliate commission losses. However, sharing a single IP address with other users is allowed. Each account should contain legitimate and authentic personal information.




Investment Questions

Before you join our investment portfolio we invite you to learn more about it in our “Investment section”. The main principles are that you will need only ฿0.001 to join and you will be able to earn up to 0.21% every hour. Interest is added to your account balance after every hour from the time you made the deposit. Your deposit will provide interest to your account balance as long for as its active and until you withdraw it. You can collect your available account balance by visiting the withdrawal section. All withdrawals are processed instantly. After you have withdrawn your initial deposit you won’t continue to receive interest from it. You can withdraw your investment in the “My Deposits” section at any time after a period of 24 hours. A 5% fee is applied for initial deposit withdrawal.

The only fee that is applied is the principal withdrawal fee, which is as little as 5% from your initial deposit amount. The principal withdrawal fee is applied to prevent individuals speculating on affiliate commission. Any other transaction is fee free.

After you have made a deposit, your funds will be added to your account as an active deposit as soon as it has received 6 confirmations on the Bitcoin network, which prevents any “double-spend” transactions. On average this takes 25 minutes. If your deposit was not added to your account, do not worry, as it will be added eventually. The maximum time frame is 24 hours. You don’t have to contact support regarding your transaction.

No, adding funds to an existing deposit is not technically possible. Once you’ve made a deposit, the amount is final and cannot be changed, however there are no restrictions on how many deposits you can have.

You can have as many deposits as you want to, there are no restrictions.




Withdrawal Questions

All withdrawals are processed instantly, however sometimes it can take up to 24 hours because of security reasons, or while we are performing server or system upgrades. You do not have to contact support regarding your withdrawal request; it will be processed in case it was not processed instantly, within 24 business hours.

The minimum withdrawal amount is 0.0001 BTC and there is no maximum limit. You can request as many withdrawals per day as you wish.

No, it's not possible. We do not provide cryptocurrency exchange services.

The principal (your initial investment amount) can be released at any time after a period of 24 hours in your members area. There's a 5% deposit cancellation fee applied.




Referral Program Questions

We have a structured affiliate program to provide customers with an additional option to earn and profit from our company. In your account, in the referrals section, you will be able to find your affiliate link - simply share it with others. After another individual uses your affiliate link to register they automatically becomes your referral. From this point on, on all deposits that they make, you will earn 5% (first level) from them, instantly paid into your account balance.

No, you don’t need an active investment to earn 5% affiliate commission. Feel free to share your affiliate link with others, via any type of legal promotion.

Regional Representatives earn twice as much referral commission from referrals they attract to our company, which is 10% commission (first level). In order to become our Representative you have to have the ability to support and promote our project in your region. Pleas note that we are against SPAM or any other illegal promotion. You have to support people via telephone, online chats and offline meetings into your region. Use any legal promotional way possible to introduce people to our project, such as videos, blog articles, seminars, etc. In order to become a Representative all you have to do is email to representatives@bitcompany.io, and you will receive a response within 24 business hours.